01
Wellness exams
Annual and senior checks, vaccinations, parasite prevention — with time built in for your questions.
Mon–Fri 7am–7pm · Sat 8–4300 Linden WayNew patients welcome
Fear-free certified
Gentle care for the pets you love.
Wellness exams, dental, surgery, and behavioural support — from a clinic designed so visits don't scare your pet, or you.
WellnessDentalSurgeryBehaviourSeniors
Fear-free certified
Same-week appointments
On-site dental + surgery
Insurance-ready invoices
01The clinicIndependent since 2008
- 17
- Years on Linden Way
- 6,800++
- Patients on file
- 4.9★
- From 412 reviews
- Same day
- Emergencies, in hours
02ServicesEstimates in writing, always
Routine to surgical, one roof.
02
Dental care
Cleaning and extractions under anaesthesia, with pre-anaesthetic bloodwork as standard.
03
Surgery
Soft-tissue and orthopaedic: spay/neuter, mass removal, cruciate repair. Complex cases referred honestly.
04
Behaviour + nutrition
In-clinic behaviour and diet plans for weight, anxiety, and the puppy who eats furniture.
05
Senior care
Twice-yearly senior panels, arthritis management, and unrushed quality-of-life conversations.
06
Urgent care
Call before 5pm and we'll see your pet the same day. After hours, we coordinate with the 24/7 hospital on Westside.
An independent clinic, not a chain.
Clinician-owned since 2008. The same two vets and the same technicians at every visit — which matters, because an anxious dog remembers who was kind last time. We invest in the things that change a visit (quiet rooms, pheromone diffusers, extra appointment time) and skip the upsells that don't.
- Fear-free handling: quiet rooms, treats, no cold steel tables
- Itemised, insurance-ready invoices for every major insurer
- Estimates in writing before any procedure
The team
Your clinical team
The same faces every visit — which matters, because an anxious dog remembers who was kind last time.
Dr. Sarah Whitfield
Veterinarian · medical director
Doctor of Veterinary Medicine · fear-free trained
Internal medicineSenior careUltrasound
Accepting new patients
Dr. Rafael Ortiz
Veterinarian · surgery + dental
Doctor of Veterinary Medicine · advanced dentistry training
Soft-tissue surgeryDental extractionsOrthopaedics
Accepting new patients
Nina Casey
Head veterinary technician
Registered veterinary technician · anaesthesia lead
Anaesthesia monitoringNurse clinicsNervous patients
Accepting new patients
We give every client an itemised, claim-ready invoice and can pre-estimate a procedure so your insurer can pre-approve it. We are not tied to any insurer — bring the policy you have.
03Extra time for first visits
Your first visit
Designed for nervous pets and the people who love them.
We fetch the records
Tell us your previous clinic at booking and we request the full history on your behalf — nothing for you to chase.
An unhurried exam
First visits get a longer slot. Nervous pets can do a "happy visit" first: treats, sniffing, no procedures.
The plan, in writing
What's needed, what's optional, and what each costs — itemised before anything happens. No surprises at the desk.
Fees
What the common things cost
The routine prices, printed. Anything surgical gets a written estimate before it happens — never a number you hear afterwards.
Consultations
- Standard consultation20 min$75
- New patient / first visit40 min$95
We request the history for you
- Same-day urgent visit20 min$120
In hours
- Nurse clinic15 minFree
Weight, nails, happy visits
- Telephone follow-upFree
Preventive care
- Annual vaccination + exam$110
- Puppy or kitten course$180
Three visits
- Microchip$45
- Senior blood panel$165
- Parasite preventionfrom $18
Per month, by weight
Procedures
- Dental scale + polishfrom $420
Extractions quoted separately
- Cat neuterfrom $185
- Dog spayfrom $480
By weight
- Mass removalfrom $390
- Pre-anaesthetic bloodwork$110
Standard on every anaesthetic
- X-ray, two views$210
Surgical prices start from — the written estimate is done on your pet, at their weight, with their history, and you approve it before we begin.
What clients say
4.9·412 reviews
04Asked at the front desk
Common questions
Do you take emergencies?+
Yes, during open hours — call ahead and we'll be ready. After hours we refer to the 24/7 hospital on Westside and coordinate care the next morning.
What about pet insurance?+
We provide itemised, claim-ready invoices accepted by all major pet insurers, and can pre-estimate procedures for pre-approval.
How do records transfer?+
We handle it. Name your previous clinic at intake and we request the history on your behalf.
My pet is nervous — what helps?+
Tell us at booking. We schedule extra time, use calming pheromones in the room, and can prescribe a pre-visit anxiolytic for severe cases.
Can I stay in the room?+
For exams, always — most pets settle faster with you there. For radiographs and anaesthetic inductions we ask you to wait, for your safety rather than ours.
Do you see rabbits, guinea pigs, birds?+
Rabbits and guinea pigs, yes. Birds and reptiles we refer to the exotics practice across town rather than pretend otherwise.
What if I can't afford the treatment?+
Say so early, without embarrassment. There is almost always more than one plan, and the honest conversation about which one fits your budget is part of the job.
How do repeat prescriptions work?+
Request online and collect the next working day. Chronic medications need a review every six months — we'll remind you before it lapses.
Overdue for a check-up?
New-patient slots open every week — and the first visit is built to be the easy one.
Same-day emergencies · Mon–Fri 7am–7pm · Sat 8–4
Opening hours
When we are open
HoursChecking
- Monday – Friday
- 07:00 – 19:00
- Saturday
- 08:00 – 16:00
- Sunday
- ClosedWestside 24/7 hospital covers us
Closed on public holidays. Outside our hours, the 24/7 hospital on Westside holds our records and calls us the next morning.
Book a visit
Tell us about your pet and we'll confirm within the business day. Emergencies: please call.
- Address300 Linden Way
- Phone
- HoursMon–Fri 7am–7pm · Sat 8am–4pm · Sun closed