“Last plumber charged me $90 just to turn up and look.

There is no call-out fee inside the metro area when you go ahead with the quoted work. The phone estimate is free, the written quote at the door is free, and you are under no obligation once you have it — plenty of people take our number and use someone else.

No call-out fee, no obligation

“I only want the tap fixed. I do not want a whole new bathroom.

Then that is what gets quoted. If the technician spots something worth knowing about, you get told and it goes in the report — not on the invoice. Nothing beyond the approved quote is ever done without a second approval.

Approved quote = the invoice

“Calling at midnight is going to cost me triple.

No. The emergency rate is the same at 3am on a Sunday as it is at 3pm on a Tuesday — there is no after-hours, weekend or public-holiday loading anywhere in our pricing. It is on the rate card, in writing, and it does not move.

Same rate, any hour

“How do I know who is turning up at my door?

You get a name before the van leaves. Every technician is background-checked, uniformed, and carries the licence — ask to see it, and ask for the certificate of currency too. A plumber who will not show you either is telling you something useful.

Named, checked, uniformed

Something else stopping you calling? Say it — the phone is free and it is answered by someone who does the work.